general
✧ please know that i am the only person running this shop! replies and service will be slower but ill try to get back to you asap!!
✧ preorder times will be mentioned on the product's page with when preorders end and an estimate of how long production will take
✧ returns and refunds will not be available, however, i may do an exchange if a product is faulty as long as evidence and photos are provided
shipping
✧ orders are usually shipped out within a week if the item is in stock / preorder items arrive
✧ all orders will come with a tracking number !! please contact me if a tracking number does not work !
✧ if you need to change information such as shipping address, please let me know ASAP! i am unable to change the address after the order has been sent out, and any additional shipping costs would have to be reimbursed before i can send out an order again (unless it is an error on my end)
merch
✧ freebies will be offered almost every shop opening and will change depending on what items are for sale and/or what buyers voted on the most
✧ old freebies will be put on sale in future shop openings, and may or may not retire based on popularity
✧ in general, merch will retire after popularity/demand have noticably diminished, in which case it will be announced in the description on the last run of that item